- Are you truly learning from customer feedback?
- Are your written responses having a positive impact on the customer complaint experience?
- Are your classifications and categorisations of complaints providing you with the insights you require to identify emerging trends and tackle the root causes of complaints?
- Are you using systems that are delivering all the features that you require to operate effective customer relations activities?
- Have you considered the benefits of implementing a 'cloud' based solution such as managemycomplaints.com or usefulfeedback.com?
If you have answered no to any of the above questions, contact us now to find out more about how we can help you.
Our consultancy products will help you implement internal processes and systems that maximise the potential of your people to deliver great customer service and resolve customer problems quickly and fairly - turning detractors into advocates.
We deliver our consultancy, research and training products to a wide range of organisations across the commercial and public sectors.
We can also provide an independent complaint resolution service - helping organisations to satisfactorily resolve the most complex and serious complaints.
Please contact us to find out more.
Testimonials
"Just wanted to say that the customer feedback strategy is doing really well. People love the system and it has made a huge difference to the way we have been able to work. Very intuitive and people have taken to it very well indeed. You certainly made a positive impact here!"
Angela Gascoigne, Managing Director, Somer Community Housing Trust
"I found the workshop to be a good sharing of best practice session. The facilitated session was well presented and kick started some good debate around customer perceptions on brand, the role of social media in complaints handling and it was all done in a very fun and interactive way which I think got the group talking. A good use of my time!" Annette Wolfe, Nokia"
Annette Wolfe, Global Consumer Journey Manager, Nokia
