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	Effective Complaint Management Ark Group See full details Merchant: Sold by Amazon.co.uk: Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item.
	The Handling Complaints Pocketbook (Management Pocketbooks) Management Pocketbooks Show/hide full description or See full details This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers. Merchant: Sold by Amazon.co.uk: Usually dispatched within 24 hours
	Calming Upset Customers: Staying Effective During Unpleasant Situations (50-Minute Series) Crisp Publications Inc See full details Merchant: Sold by Amazon.co.uk: Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item.
	Service Recovery: Fixing Broken Customers (Management Master Series) Productivity Press See full details Merchant: Sold by :
	Knock Your Socks Off Service Recovery Amacom See full details Merchant: Sold by Amazon.co.uk: Usually dispatched within 24 hours
	Screamer on Line Two: Telephone Complaint Handling Made Very Simple Grosvenor House Publishing Ltd See full details Merchant: Sold by Amazon.co.uk: Usually dispatched within 9 to 12 days
	A Practical Guide to Complaints Handling: In the Context of Clinical Governance Churchill Livingstone See full details Merchant: Sold by Amazon.co.uk: Usually dispatched within 24 hours
	Complaint Management: The Heart of CRM South-Western Show/hide full description or See full details New, ship fast, delivered in 5 days in UK. No PO Box. Merchant: Sold by Amazon.co.uk: Usually dispatched within 24 hours