BS ISO 10002 offers guidance on the process of complaints handling within an organization
BS ISO 10002 offers guidance on the process of complaints handling related to products within an organization and its use with quality management systems.
BS ISO 10002 is the standard that provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall quality management system.
BS ISO 10002 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.
It is intended for use by organizations of all sizes and in all sectors. Annex A of this standard provides guidance specifically for small businesses.
