Know your job
- The more you learn about your job and processes the easier it will be to effectively deal with your customers
- Make good use of any information that you can learn along the way, such as top ten questions asked by customers
- Keep a list of useful contacts
- Build relationships with other people in your organisation
- Read staff memos and circulars
- Make sure you know all about your complaints procedures and other relevant legislation
- Be aware of your equal opportunities policy and data protection regulations
