Make your responses clear

Keep 
It
Short
and
Simple

• Use less than 25 words per sentence.
• Low sentence scores are a safe bet for better understanding.
• Keep your sentences short make only one main point per sentence and bear in mind that you may not.
• Need to justify every point.
• Break up long sentences when re writing letters or proof reading- cut out unnecessary words.
• Beware making sentences too short or your letter may become fragmented.
• Consider a glossary of terms.
• Use lists if necessary.
• Be direct - write- ‘we cannot improve the service’ instead of ‘the service cannot be improved by us’.