The team

Michael Hill, Managing Director

Michael set up complaintsrgreat in October 2000 after a successful career as a complaints investigator for the Chief Executive of the London Borough of Camden (achieving Charter Mark status for the complaints service, accreditation to the British Standard and finalist in the National Customer Service Awards).

He has a MSc in Housing and is a board member of the Society of Consumer Affairs Professionals in Europe (SOCAPiE), member of the British Standards Institution's Customer Service Standards Committee, member of the Public Sector Complaints Network and member of the Society of Information Technology Managers (SOCITM). Michael has spoken on the subject of effective complaint management at conferences and seminars around the world and has had articles published in a variety of publications.

Mohamed Patel, Associate Trainer

Mohamed joined complaintsrgreat in 2003 following his success in managing Camden Housing's complaints team and also his previous roles within the organisation's homelessness team and race relations unit.

Mohamed has designed and delivered training programmes on complaints handling, complaints investigation, complaint reviews for panel members and computerised complaints management systems (eg CDC Respond, Tagish iCasework and Onyx OneServe CRM).

He is a member of the Leicestershire and Rutland Adoption Panels.

Neela Nawathe, Business Support

Neela provides the company with administrative support including invoicing, accountancy liaison and financial reporting services. 

She has also assisted the company with market research support such as carrying out survey interviews or conducting mystery shopping exercises.