Technology
Technology solutions
We have two technology partners - Feefo and UsefulFeedback - that allow us to deliver a fantastic range of features at prices that will affordable to the vast majority of organisations. These compimentary solutions will help you to understand customer feedback but also respond more effectively and efficiently - reducing the burden and realising the benefits.
UsefulFeedback - on demand case management
We are pleased to be an implementation partner for the UsefulFeedback! solution.
UsefulFeedback! has been specifically designed for capturing, managing and reporting on complaints and other feedback and enquiries across your entire business. UsefulFeedback! provides a wide range of industry specific configuration templates that enable you to adhere to regulations, improve service levels and enhance the customer experience.
UsefulFeedback! can be deployed either as an on-demand solution (using a public or private cloud platform) or as an on-site installation.
Please contact us to find out more or download the features brochure.
Industry templates
Industry templates
The UsefulFeedback solution allows you get started very quickly by providing a comprehensive range of industry based configuration templates - you select your industry and organisation type (such as "UK Financial services" and "General insurance") and the system will provide you with a starter lists of complaint classifications, root causes, letter templates, email templates, escalation points, target times (where specified by legislation), case contact types, customer types and redress types. Therefore, with a minimum of adjustment you can quickly start handling, resolving and analysing enquiries, complaints and feedback across multiple channels - currently, the system provides integrated support for email, letter, phone and social media!
Access the quick demo
- UK
- Ireland
- Isle of Man
- Channel Islands
- Australia
- USA
- Cayman Islands
- Canada
- Germany
- Malta
- Monaco
- Netherlands
- Switzerland
- Kuwait
- UAE
- Hong Kong
- Singapore
- UK (CISAS and OTELO schemes)
- International
- UK - Energy
- England and Wales - Water
- Scotland - Water
- International
- England
- Wales
- Scotland
- Northern Ireland
- International
- Travel agency
- Airline
- Airport operator
- Rail and bus - England
- Rail and bus - Wales
- Rail and bus - Scotland
- Rail and bus - Northern Ireland
- Rail and bus - International
- Hotels
- Restaurants
- Venues
- Consumer goods
- B2B
- Automotive
- Food and beverages
- Sports and leisure clubs
- Football club - Premier league
- Football club - Football league
- Universities - England
- Universities - Scotland
- Universities - International
- Retail
- Debt collection
- Services - B2B
- Media
- Pension administration
Financial services
Download the features for finance brochure (PDF)
Telecoms
Utilities
Government
Travel and transport
Hospitality
Manufacturing
Sport and leisure
Education
Other
The system is also designed to support integration with other key systems that might exist across your organisation such as active directory, CRM and ERP systems.
Feefo - ratings and reviews
Feefo is an award winning independent customer feedback system. Feefo adds benefit by generating valuable, genuine customer feedback and reviews on your behalf. Used correctly, Feefo reviews can increase onsite conversion, reduce returns, enhance your Search Engine Optimisation (SEO) and improve your customer loyalty. Through Feefo your customers can make suggested changes to help your business grow or tell you if you’ve got something wrong so you can instantly put it right and stop it from happening again. Perhaps, most importantly, Feefo provides you with customer reviews, backed up by independence. Something every consumer is searching for online.
- feefo is the only truly independent feedback service with genuine, verified and audited reviews
- feefo is the only feedback system that offers instant "match back to actual order"
- feefo is the only feedback system to deliver service and product feedback
- feefo generates the highest response rates of any feedback system
- feefo publishes un-edited feedback instantly
- feefo can be integrated into your website in minutes with our unique API
- feefo delivers consumers genuine trust that they can rely on
- feefo significantly increases the conversion from browsers to buyers
- feefo significantly reduces returned product rates
- feefo brings any service or product issues to your attention immediately
- feefo delivers user generated content into your site, which Google loves
- feefo turns critics into advocates
- Google gives a higher page rank to sites that display feefo feedback
- Your team will love the positive feedback that feefo delivers and learn from the negatives
- feefo offers the most cost effective Business Intelligence imaginable
- feefo allows you to lead the online debate about your site, your service and your products
What makes feefo unique?
What are the key benefits of using feefo on my website?
Please contact us to find out more.
