Think about...
- Who you are communicating with
- Why you are communicating
- What you want to say
- What does the reader already know
- How can you best deliver your message
- When will the reader receive your response and when does the reader have to take action
Set ParagraphsUse relevant set paragraphs relating to legislation, regulations or local policies - but make sure that they are appropriate. Sometimes it is not appropriate to use set paragraphs, particularly when complaint is high level, or when it is very complex. |
Writing a yes letter
- Give the good news first
- Explain the news clearing up any queries
- Finish with a statement of good will
