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Written responses toolkit

There are eight steps to writing effective responses:

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What is plain language
Be human
Be personal
Concentrate on the positive
Think about...
Make your responses clear
Choose your words carefully
Review what you have written
Follow a style

What is plain language ›

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Written responses toolkit
What is plain language
Be human
Be personal
Concentrate on the positive
Think about...
Make your responses clear
Choose your words carefully
Review what you have written
Follow a style